Flight Operations Coordinator

About Us
SkyAccess is a private aviation marketplace that makes empty leg private jet flights easy to find and simple to book. We help charter operators fill unused aircraft capacity and give travelers faster, more flexible ways to fly private. Our platform supports thousands of flight searches and bookings through a growing global operator network.

Role
We’re hiring a Flight Operations Coordinator to manage the operational side of booked flights and ensure every trip runs smoothly from confirmation to wheels-up.

This role exists to make sure nothing breaks once a flight is booked.

You’ll be responsible for coordinating details between clients, operators, and internal teams, handling changes, resolving issues, and keeping trips on track. This is a detail-driven, execution-focused role that protects the customer experience and reduces operational risk.

Responsibilities

• Own trips after booking through completion
• Coordinate directly with charter operators to confirm schedules, aircraft, crew, and logistics
• Monitor upcoming flights and proactively identify potential issues
• Handle schedule changes, delays, and operator updates calmly and clearly
• Act as the primary point of contact for SkyAccess clients via email, phone, and SMS
• Communicate trip details and updates to clients in a clear, professional manner
• Ensure all trip documentation is accurate and complete
• Coordinate with internal teams on payments, confirmations, and escalations
• Track trip status and maintain accurate internal records
• Resolve issues quickly and prevent repeat problems
• Ensure every client feels informed, supported, and confident before departure

Qualifications

• 2+ years in operations, logistics, travel coordination, or client support
• Strong attention to detail and follow-through
• Ability to manage multiple trips at the same time without missing details
• Clear written and verbal communication
• Calm under pressure and comfortable handling last-minute changes
• Strong ownership mindset, you see trips through end-to-end

Bonus If You Have

• Experience in private aviation, charter, or luxury travel
• Familiarity with flight operations, scheduling, or FBO coordination

Who You Are

• Organized, reliable, and process-oriented
• Calm when things change quickly
• Comfortable communicating with both clients and operators
• Proactive about spotting and fixing issues early
• Proud of running clean, error-free operations

If you enjoy coordinating complex logistics, keeping details tight, and making sure every experience runs smoothly, this role is for you.